As introduced I asked Parallels for a new license, because the original does not work with the newly installed software I was asked to download and install. The technical support agent asked me to wait, because he wanted to forward my ticket to license support. Ok, yet another day delay. This night I got a response from license support.

You are trying to upgrade Parallels Desktop 5.0 English from Parallels Desktop 4.0 Germany which is not possible as localization problem exists.

No, obviously I’m not! If you would have taken the time to read the history you would have been able to recognize it. I just want to have working software. Aren’t you guys talking to each other? I thought generation support chaos is over since all companies are using sophisticated multi-group, multi-channel support solutions, but it seems Parallels really needs help in support processes.

But, I got a special offer! I can (re- / up- ?)grade to a different locale. It’s just 39,90 €. Great, just to have the stuff working. No, Parallels, this can’t be the truth. Waiting for their next answer. Keep you posted!

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Got a quick answer after 8 hours. They’re promising to help me. Let’s see.