As reported few days ago I had some issues with creating a support ticket with Parallels Desktop Support.
Finally I was able to open a ticket with Parallels Desktop Support.

Due to the time zone difference (I guess) I’m getting replies to my e-mails, which I’m sending in the morning hours Central European Time, at 11PM CET, so basically when I’m at sleep. So there is a chance to exchange one e-mail per day.

My issue is still adding pictures from my Mac-Desktop to E-mails which I’m sending with Microsoft Outlook in my virtual machine.
After sending two e-mails back and forth they now suggested turning off shared profiles and trying to add pictures from my Windows Desktop as a workaround! What the hack? Are they crazy? This is like my car dealer is telling me taking a sled if my car is broken, instead of repairing my car (which sounds very likely with my BMW car dealer in Dortmund, but that’s a different story I’m going to tell you later).

So the mail ing-pong game continues…. Keep you posted.